Romence Gardens wants you to be successful in your garden and for you to have an enjoyable experience working with us. We grow quality plants and ship them to you potted in soil and ready to be planted. We take great care in our packaging so that your plants arrive to you organized and in excellent condition, as though you just picked them up from your local garden center.
Plant Guarantee (internet and local shoppers) Due to so many variables that are beyond our control, Romence Gardens guarantees our plants for the growing season in which they were purchased only. However, we will do everything we can to help you succeed with your garden. If you feel you have plants that are not coming back the next year please contact us so that we can work with you to determine if there is a problem and how it can be corrected for the future. If plants you purchased this season do not survive we will replace the plants. If the plants are no longer available in inventory we will issue you a credit good toward future purchases. Shipping charges are not refundable.
Shipping Damage Even though we take great care in packaging our plants to avoid damage, occasionally it can still occur. If your plants arrive damaged from transit, please contact us within 24 hours of receiving them and we will get replacements out to you right away. If the plants are no longer in stock we will issue you a refund. Pictures of the damage (plants and boxes) emailed to us are always welcome to help with our claim to the shipper.
Quality If your not happy with the quality of plants you receive from us please contact us and will strive to resolve the situation to your satisfaction. Please keep in mind that we are zone 5 and depending on the time of year some plants may still be dormant or still developing at the time of shipping. If dormant plants do not emerge we will replace them. Usually we will contact you prior to their shipping if the plants are in such a condition. Romence Gardens will never be held responsible for charges that are more than what was originally spent. Romence Gardens reserves the right to make changes to these terms.